WorkAutomation
Lead Recovery Command Center
A queue that catches a service business’s missed calls, texts and form leads and gets a reply ready.
A plumber on a job can’t pick up the phone. If nobody calls back soon, the customer tries the next name on the list. The queue catches the lead while it’s still warm and gets a reply ready, under rules the owner sets.
Decisions
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The owner draws the line
Routine replies can go out on their own. Anything sensitive comes back to the owner first, and the owner decides where that line sits.
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Let the buyer be the customer
In the demo you can play the caller who got voicemail, text the business line, and watch your own lead build itself in the queue.
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One tap to commit
A held time slot waits for the owner’s tap. Nothing is booked for the customer until then.
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Say it’s a demo, everywhere
Every screen is labelled sample data, and nothing leaves the demo.
The demo plays out one working day, from the first missed call to the end-of-day summary, rather than touring features.
More frames
What I did
- Defined how much the system may do alone and where the owner decides
- Shaped the demo as a working day you can step into
- Reviewed the copy so every state is named in the owner’s words